Does the NetSuite support center role allow employees access to NetSuite?

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The NetSuite Support Center role is designed primarily for customers, enabling them to engage with and utilize self-service capabilities such as submitting support cases, accessing knowledge base articles, and communicating with support staff. This role is limited in terms of functionality and does not grant employees access to the full suite of features available in the NetSuite platform, such as transaction processing, record creation, or reporting.

Employees typically need a different role—like an Employee role or a custom role designed for specific functions within NetSuite—to access the broader functionalities required for operational tasks. Therefore, the NetSuite Support Center role does not facilitate access to the main applications and processes within NetSuite, accurately aligning with the answer that states it does not allow employees access to the system.

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