What are Locked cases in NetSuite?

Locked cases in NetSuite refer to cases that have been resolved and are in a state where they cannot be edited anymore. This feature is important in customer relationship management as it ensures that once a case has been closed or marked as resolved, the information remains unchanged. This helps maintain the integrity of the data and ensures that historical records accurately reflect the past interactions without risk of accidental modification. Retaining the original details of resolved cases is crucial for reporting, analysis, and future reference, reinforcing data accuracy and accountability within the system. Maintaining this status allows teams to focus on current open cases without the confusion of altered resolved cases.