What is the NetSuite support center role and what does it not have access to?

The NetSuite support center role is specifically designed to facilitate customer service functions within the system. This role allows users to utilize the customer service features effectively and create support cases on behalf of customers. Importantly, it is structured to restrict access to sensitive or critical transaction data to prevent unauthorized changes or overreach into financial management tasks.

By not granting permissions to view transactions, the support center role ensures that support staff can focus on resolving customer inquiries and issues without the risk of manipulating financial records. This balance is crucial for maintaining data integrity while providing necessary tools for customer service roles. Such a design helps organizations enhance their customer service capabilities while safeguarding their financial processes from unintentional alterations by support staff.