Who is able to reopen, edit, or update Locked cases?

Only administrators have the privileges necessary to reopen, edit, or update Locked cases in NetSuite. Locked cases are typically indicative of a status that prevents further modifications to ensure that critical data remains unchanged, ensuring integrity in case management.

Administrators possess elevated permissions that allow them to manage various aspects of the system, including overriding restrictions placed on certain records such as Locked cases. In contrast, users with only viewing rights or roles that restrict their access will not have the ability to make alterations to these cases. Support staff assigned to a case may have specific permissions related to their role or case handling but won't generally include the authority to change Locked cases unless specifically granted by the administrator. Therefore, the role of an administrator is crucial when it comes to handling Locked cases within the NetSuite environment.